01 Prepare
AI AI builds training and simulations from your material.
People Trainers certify agents before the first real call.
VIXICOMSimply Reliable
Human at heart.
Accelerated by AI.
Bilingual people on our Santo Domingo floor. AI on every call, listening, suggesting and coaching in real time.
22,000+ calls a day/16,500+ leads a day/6,800+ upsells a day/24/7 PCI-compliant/Bilingual/AI on every call/22,000+ calls a day/16,500+ leads a day/6,800+ upsells a day/24/7 PCI-compliant/Bilingual/AI on every call/
The Unique Vixicom PAIR Model
AI listens, searches and writes the notes. Our people connect, decide and close. The oldest and largest Dominican-capital contact center in the DR, rebuilt around People + AI.
How PAIR works
AI is the motor.
People drive.
PAIR
Move your cursor over the model.
02 Assist
AI AI puts answers, next steps and disclosures on screen.
People The agent says it in your brand voice.
03 Inspect
AI AI scores every interaction and flags risk.
People Supervisors coach from what it finds.
04 Refine
AI AI turns thousands of calls into trends and forecasts.
People People improve the program together.
The people
behind every call.
AI does the listening and the searching. Our agents do the part customers remember. Hover or tap a card to meet each person's AI co-pilot.
Scroll sideways. Placeholder portraits on our real floor; the final site shows Vixicom agents who opt in.
Live Agent Assist
Watch the AI help a live call.
J
Jeff · AI voice coach
Speaking to Ana, 3 seconds after the call
“Great save, Ana. Next time, confirm the new date before the fee question.”
Quality
100%
of calls reviewed by AI, instead of the 1–2% that manual QA usually covers.
AI
Ask PAIR
Real AI. Answers come from Vixicom's knowledge base.
AI
Read my website
Real AI. Reads only the public website.
What changes
with PAIR.
01 · Faster calls
Shorter calls. Same warmth.
Answers, next steps and disclosures appear while the customer is still talking, so agents stop searching and start solving.
02 · Happier customers
Solved on the first call.
The right answer the first time means fewer transfers, fewer callbacks and happier customers.
03 · Better agents
Coached after every call.
Jeff and Katy speak one specific tip seconds after the call, so agents improve every day.
Free PAIR Assessment · 10 minutes · guided by AI
Where can AI + people improve your operation?
Your PAIR Readiness Score instantly, and a full report from our experts within 72 hours. Protected by a mutual NDA.
Careers
Join the people behind PAIR.
Bilingual? Build your career with AI at your side: help on every call, coaching after every call, and a team that celebrates the wins.